Refund Policy

Last updated: September 2, 2026

Snug is $19, once. If it isn't right for you, we offer a 30-day money-back guarantee on every purchase.

The guarantee

Request a refund within 30 days of your purchase and you get your money back in full. You don't need a reason, and we won't argue with you about it.

How to request a refund

Email hello@snug.menu from the address you used at checkout, or include your order number (it's on the receipt Paddle emailed you). That's all we need.

Your receipt also came from Paddle, our payment provider, and you can reach their buyer support directly at paddle.net with the same order number. Either route works; both end in the same refund.

How it's processed

Orders for Snug are handled by Paddle, the merchant of record for your purchase, so the refund is issued by Paddle to your original payment method. Once it's issued, most banks post it within 5 to 10 business days.

Your license after a refund

A refund voids the license key that came with the purchase. If you decide Snug belongs in your menu bar after all, you can buy a new license any time.

Try before you buy

The 14-day free trial is the full app, no card required. It exists so that by the time you pay, you already know Snug fits; most refund questions are settled before they start.

Contact

Questions about a charge or a refund? Email hello@snug.menu.