Refund Policy

Snug is $23, once, and every purchase comes with a 14-day money-back guarantee.

The guarantee

Request a refund within 14 days of your purchase and you get your money back in full. You do not need a reason, and we will not argue with you about it.

How to request one

Email support@snug.menu from the address you used at checkout, or include your order number, which is on the receipt Paddle emailed you. That is all we need.

That receipt came from Paddle, our payment provider, and you can reach their buyer support directly at paddle.net with the same order number. Either route works and both end in the same refund.

How it is processed

Orders for Snug are handled by Paddle, so the refund is issued by Paddle to your original payment method. Once it is issued, most banks post it within 5 to 10 business days.

Your license after a refund

A refund voids the license key that came with the purchase. If you decide later that Snug belongs in your menu bar after all, you can buy a new license at any time.

Try it before you buy it

The 14-day trial is the full app, with no card required. It exists so that by the time you pay you already know whether Snug fits, which settles most refund questions before they start.

Contact

Questions about a charge or a refund? Email support@snug.menu.